Thank you HG Control Automation for taking part in our Customer Feedback and lending us your ratings. It is a great feeling to be rated excellent in all fields!
ACCOUNTS P. - 10/16/2019
Response time for follow ups, very good!
ROBERT H. - 10/9/2019
I recently placed an order with Radwell through the Amazon Marketplace. I had questions upon receiving the order and called the 800 number on my invoice.
I was impressed with the professional service I received from each representative I spoke with. Immediately appreciated was that each representative introduced themselves by name and took the time to understand the nature of my question. I was quickly connected to the right representative to address my question and resolve my issue.
I wanted to take this time to recognize John and Ann who took my call this morning and address my question in a timely and professional manner. I wish every customer care department operated the way Radwell’s department runs. Thank you!
ANONYMOUS - 10/3/2019
No improvement needed with what you do and how you do it - just keep up the good work!
FRANCISO M. - 9/27/2019
"I needed something in a hurry and Samantha was very helpful."
ANONYMOUS - 9/19/2019
Peggy was my sales rep and she was GREAT! She took the time to answer all my questions (i tend to ask a lot) and was very quick to respond to emails and phone calls. This is my first experience with Radwell and it was great thanks to her.
ROBERT K. - 9/17/2019
I was not familiar with Radwell and could not place my order on the first try. I called the 800 # and was connected with Eric. He was attentive and created our account and order was completed. Outstanding customer service Eric!
M A. H. - 9/4/2019
It was a great experience, fast response, professional service, fast shipping.
OMER I. - 9/3/2019
We had a machine down and every day it is down, we lose money. Eric went above and beyond to find our part and get it shipped to arrive next day!
MELISSA M. - 9/3/2019
Michelle gave us an "excellent " rating in all areas: Promptness - Pricing- and Salesperson
MICHELLE P. - 8/27/2019
Both people I usually work with are excellent!. They are TJ r and Zach.
ALINA S. - 8/26/2019
We received the replacement screen we ordered for our unit and although it is great the best part is finding the gum and candies packaged with it. Thank you Radwell for going the extra mile on customer service. Thank you.
ANONYMOUS - 8/22/2019
Great Job on my order! Thank you Lauren
BART P. - 8/21/2019
Yesterday I contacted your Customer Satisfaction group about a purchase my company made that we are having issues with. I spoke to Natasha to help me solve the issue. Not knowing my company used a third party to purchase the item. Natasha handled herself well and represented Radwell well. In the end we found a solution that worked well for my company. Her patience with me didn't go un-noticed and she is a valuable employee for Radwell.
ANONYMOUS - 8/13/2019
Thank you for the sweet treats you send with my orders!
DAVID L. - 7/3/2019
This response is in regard to a warranty return and refund due to damaged product. The Customer Service I received was exemplary. Prompt, best possible resolution.
GREG N. - 6/18/2019
Hana is very polite and efficient. Excellent customer service!!
CONNIE W. - 6/14/2019
Chelsea was excellent, I greatly appreciated her prompt service.
KIRK J. - 6/7/2019
Jeff was on point and got me what I needed, and off the phone very quickly.
WADE S. - 6/5/2019
Love finding those never used surplus items in stock!
GABRIEL S. - 5/31/2019
LaToya did a great job providing me information regarding my order in a prompt manner. Very responsive and knowledgeable
VANESSA P. - 5/20/2019
We have purchased from Radwell/PLC Center in the past and it is always a pleasure. They are polite, efficient and respectful. Thank you for such great service.
JUDITH H. - 5/3/2019
Just a quick note to let you know how pleased we were with the level of customer service we received at Radwell. Without exception, each communication was very quickly responded to, solutions were offered and problems solved. Hats off to Allisson, Tina and Sydney.
ANONYMOUS - 4/20/2019
Mike rated us Excellent in all categories!
MIKE B. - 4/17/2019
Fred rated us excellent in promptness and good in the fields of pricing and sales representative. He also had some suggestions concerning special instructions..
FREDDIE T. - 3/27/2019
I am very pleased to have found the proper parts. Eric made this transaction very easy.
Job well done- Excellent in all categories of service.
DAN G. - 3/8/2019
I have never had a bad experience placing an order with Radwell. Everyone is always very pleasant and upbeat.
CAROLYN C. - 3/7/2019
The entire process of working with Radwell has been fantastic. Excellent company to work with and I will definitely be back if I need your services in the future.
GREG D. - 2/21/2019
Very small order...service could not be better. Thanks
LEE H. - 2/6/2019
An "Excellent" rating was given by Roberto @ Regal Beloit, in the areas of pricing- promptness and sales help,
ROBERTO B. - 1/23/2019
Great bunch of professionals to work with!
FRANK C. - 1/3/2019
Just a nice experience all around.
JEFF M. - 11/29/2018
Good fast service!
NATIONAL E. T. - 11/12/2018
Tim rated us "Excellent" in the areas of prompt service, pricing, and helpfulness of his salesperson!
TIM C. - 10/31/2018
me gusto el tiempo de respuesta de mi solicitud!- I am pleased with the response time!
LUIS A. J. M. - 8/30/2018
Thank you to my salesperson Eric!
ALBERT B. - 7/13/2018
Daniel was great and very helpful in finding the part I needed to order.
SEAN B. - 7/11/2018
I want to let you know that Christopher W went out of his way to make sure a shipment that had to be in Anchorage on Saturday happened even though it was after hours in New Jersey. Due to his exceptional customer service I will make sure that I come back. Thank you !
DANNY C. - 7/6/2018
Quick response and quote receipt for order by calling Customer Service.
PETE W. - 6/7/2018
Eduardo rated us excellent in all three areas - Pricing, Salesperson, and Promptness
EDUARDO A. - 6/5/2018
Great help on what has been a hard to get item at a great price.
ROGER A. - 6/5/2018
Extremely professional staff. Adam was very helpful. Items were shipped quickly and were packaged well
ANONYMOUS - 5/30/2018
Thank you for the excellent help I received from Ryan and the fast service with good pricing.
DON C. - 5/25/2018
Original shipment was damaged. Natalia ( customer service coordinator ) deserves recognition for her pleasant manner, professionalism, and her timeliness in solving this issue. She is a great face for your company.
NICK O. - 5/17/2018
Carl gave Radwell an "Excellent" rating in 3 out of 3 areas!
CARL J. - 5/2/2018
CHRIS S. - 4/30/2018
Everyone I talked with were very polite and knowledgeable. They handled my needs quickly and professionally. I will definitely recommend them to others in the future.
JOSH P. - 4/27/2018
Great response time !
Thank you Stacy
DON T. - 4/17/2018
Excellent response time!
AMANDA A. - 4/16/2018
Keep up the good Work!
PALMER S. - 3/29/2018
Kellen is my normal contact, and he is great! Extremely prompt, which means a lot to us. Also very good at problem solving when we have an issue finding correct part. I commend him highly for excellent performance & customer service.
SUSAN P. - 3/15/2018
Good products with great service!
ACCOUNTS P. - 3/13/2018
Glad I found you!
WAYNE G. - 3/12/2018
The service writer was very helpful and prompt.
STEVE T. - 3/8/2018
I've had great service so far. Keep up the good work.
WEBSITE G. C. - 3/7/2018
Our sales rep Steven was great. He answered all of our questions, was attentive and, responded quickly!
THERESA R. - 3/2/2018
Hands down the BEST Customer Service that I have experienced in many years! Thank You!!
C. R. - 3/1/2018
Kyle was very quick with my quote response and any other questions I had. I appreciate the quick service!
ACCOUNTS P. - 2/20/2018
Everything was excellent!
MANUEL R. G. - 1/29/2018
You serve an important service to companies like ours that support our legacy designs, while we attempt to move our customers into the future.
HOWMAN E. - 1/23/2018
Oscar was very helpful and provided me with all the assistance I needed quickly. djofre
ACCOUNTS P. - 11/14/2017
Matt Cranney and Ryan Batdorf are very helpful and very nice and very polite. Cannot say that about every company we do business with these days. Scale of 1 – 10 you would receive a 15….