Your company repaired a drive for an older piece of equipment, that is a very high production machine for our firm. I have already recommended you to the electric motor company that confirmed the drive was the problem and also the maker of the printing press who no longer supports the drive. You quoted the 20% upcharge for 48 hour service and when it took you an extra day, you waived that fee without any input from me. Very upstanding, very honest business practice. While I hope I don't need your services often, I absolutely know who I’ll look to and recommend going forward. Shout out to Samantha Martinez, Kathy Beck, Kevin Toth, and Naya Treherne, all of who kept me posted, your tracking is great. Again THANK YOU!!!
LISA M. - 22/01/2020
Customer service is and has always been exceptional! they answer most all questions very well and polite. prompt and courteous service.
KURT S. - 21/01/2020
Verry timely . Receved quote in 1 hr. Sales rep was EXTREMELY pleasant. THX George B. / Ct.
GEORGE B. - 20/01/2020
It was upon sheer luck that I came across your company. So happy I did!! There were parts that your company could acquire in a shorter amount of time than the companies I had been dealing with. Totally a lifesaver! A BIG thank you to Kyle, Branch Manager in the Norcross, GA location. His knowledge and willingness to help me find the parts I needed was outstanding. You don't run across his type of customer service every day. I am so impressed with your company and will keep using your services.
JANETTE C. - 16/01/2020
Tanya's sense of urgency was outstanding and Ryan stayed past 5 to make sure I left with my repair.
ANONYMOUS - 14/01/2020
Thank you for the great service Rachael!
VICTOR W. - 10/01/2020
We are very pleased with the service we received at Radwell. Chad was a wonderful help, very informative, and kind. We will definitely be doing more business in the future.
MEGAN E. - 31/12/2019
We ordered the correct part from Radwell and installed it and it worked like a charm.
Thank YOU Radwell for your customer service and tolerance..
DENNIS O. - 20/12/2019
Christopher W. is great! He is on top of his game. His replies are quick and he is very helpful.
CATHY T. - 13/12/2019
Inside sales representative Kellen, is very professional and helpful. Responds quickly to my emails.
GLENDA T. - 11/12/2019
I always deal with Kayla because she returns my requests for quote quickly and accurately and acknowledges my purchase orders promptly. She's awesome!
SUSAN S. - 10/12/2019
Chelsea handles my PO's from AO Smith in NC. She has serviced our account for just a short time but she is doing an excellent job. Very responsive and gets me quotes, confirmations, and tracking in a very timely manner. She is very professional and her efforts are appreciated!!
PHIL H. - 06/12/2019
Gabrielle was quick and efficient. She went above and beyond.
SAMANTHA F. - 05/12/2019
Wow! My PCB was delivered on Monday at 8:58am for repair. I received the repaired part the next morning in California at 10:20am with 10 components replaced.
DAVID O. - 03/12/2019
Would like to thank technician Don J. in the Indiana branch for the work he did on our plc. Everything is working great. He did an awesome job. Thank you
PETE R. - 26/11/2019
Thanks for your help guys!
RICARDO M. - 22/11/2019
Thomas D has been very helpful to our company guiding us with technical advice when needed. National Roll Kote.
MARTY D. - 19/11/2019
The repaired part was finished in three days and worked flawlessly! Thank you!
Kevin: Facilities Engineering Manager
ANONYMOUS - 18/11/2019
Jeff was very helpful in placing an order for a part needed as our equipment was down!
SHARON H. - 15/11/2019
I Love the service!
JASON S. - 14/11/2019
I have been WOW'd by Radwell several times. My ASM, Holly, has come through for us on many occasions. On customer breakdowns, after hours calls and quick pick up and delivery on rush repairs. I can't say enough great things about her service and dedication to her customers. She really cares and deserves a hundred WOW's!!!
Steve - Motion Industrial
ANONYMOUS - 11/11/2019
Service is Good! Congratulations.
JUAN C. D. S. - 11/11/2019
We received excellent customer service by your representative Sharline!
HECTOR H. A. D. - 05/11/2019
Mike and Cody at the Arlington location were awesome! Called at 1:30 Wed and had relays in my hands Thurs at 10:30 AM!
BILL S. - 31/10/2019
You are the greatest ! From Kyle, to Kayla and all the other- kudos to all of you ! Keep up the good work !
SUZANNE R. - 29/10/2019
Thank you HG Control Automation for taking part in our Customer Feedback and lending us your ratings. It is a great feeling to be rated excellent in all fields!
ACCOUNTS P. - 16/10/2019
Response time for follow ups, very good!
ROBERT H. - 09/10/2019
I recently placed an order with Radwell through the Amazon Marketplace. I had questions upon receiving the order and called the 800 number on my invoice.
I was impressed with the professional service I received from each representative I spoke with. Immediately appreciated was that each representative introduced themselves by name and took the time to understand the nature of my question. I was quickly connected to the right representative to address my question and resolve my issue.
I wanted to take this time to recognize John and Ann who took my call this morning and address my question in a timely and professional manner. I wish every customer care department operated the way Radwell’s department runs. Thank you!
ANONYMOUS - 03/10/2019
No improvement needed with what you do and how you do it - just keep up the good work!
FRANCISO M. - 27/09/2019
"I needed something in a hurry and Samantha was very helpful."
ANONYMOUS - 19/09/2019
Peggy was my sales rep and she was GREAT! She took the time to answer all my questions (i tend to ask a lot) and was very quick to respond to emails and phone calls. This is my first experience with Radwell and it was great thanks to her.
ROBERT K. - 17/09/2019
I was not familiar with Radwell and could not place my order on the first try. I called the 800 # and was connected with Eric. He was attentive and created our account and order was completed. Outstanding customer service Eric!
M A. H. - 04/09/2019
It was a great experience, fast response, professional service, fast shipping.
OMER I. - 03/09/2019
We had a machine down and every day it is down, we lose money. Eric went above and beyond to find our part and get it shipped to arrive next day!
MELISSA M. - 03/09/2019
Michelle gave us an "excellent " rating in all areas: Promptness - Pricing- and Salesperson
MICHELLE P. - 27/08/2019
Both people I usually work with are excellent!. They are TJ r and Zach.
ALINA S. - 26/08/2019
We received the replacement screen we ordered for our unit and although it is great the best part is finding the gum and candies packaged with it. Thank you Radwell for going the extra mile on customer service. Thank you.
ANONYMOUS - 22/08/2019
Great Job on my order! Thank you Lauren
BART P. - 21/08/2019
Yesterday I contacted your Customer Satisfaction group about a purchase my company made that we are having issues with. I spoke to Natasha to help me solve the issue. Not knowing my company used a third party to purchase the item. Natasha handled herself well and represented Radwell well. In the end we found a solution that worked well for my company. Her patience with me didn't go un-noticed and she is a valuable employee for Radwell.
ANONYMOUS - 13/08/2019
Thank you for the sweet treats you send with my orders!
DAVID L. - 03/07/2019
This response is in regard to a warranty return and refund due to damaged product. The Customer Service I received was exemplary. Prompt, best possible resolution.
GREG N. - 18/06/2019
Hana is very polite and efficient. Excellent customer service!!
CONNIE W. - 14/06/2019
Chelsea was excellent, I greatly appreciated her prompt service.
KIRK J. - 07/06/2019
Jeff was on point and got me what I needed, and off the phone very quickly.
WADE S. - 05/06/2019
Love finding those never used surplus items in stock!
GABRIEL S. - 31/05/2019
LaToya did a great job providing me information regarding my order in a prompt manner. Very responsive and knowledgeable
VANESSA P. - 20/05/2019
We have purchased from Radwell/PLC Center in the past and it is always a pleasure. They are polite, efficient and respectful. Thank you for such great service.
JUDITH H. - 03/05/2019
Just a quick note to let you know how pleased we were with the level of customer service we received at Radwell. Without exception, each communication was very quickly responded to, solutions were offered and problems solved. Hats off to Allisson, Tina and Sydney.
ANONYMOUS - 20/04/2019
Mike rated us Excellent in all categories!
MIKE B. - 17/04/2019
Fred rated us excellent in promptness and good in the fields of pricing and sales representative. He also had some suggestions concerning special instructions..
FREDDIE T. - 27/03/2019
I am very pleased to have found the proper parts. Eric made this transaction very easy.
Job well done- Excellent in all categories of service.
DAN G. - 08/03/2019
I have never had a bad experience placing an order with Radwell. Everyone is always very pleasant and upbeat.
CAROLYN C. - 07/03/2019
The entire process of working with Radwell has been fantastic. Excellent company to work with and I will definitely be back if I need your services in the future.
GREG D. - 21/02/2019
Very small order...service could not be better. Thanks
LEE H. - 06/02/2019
An "Excellent" rating was given by Roberto @ Regal Beloit, in the areas of pricing- promptness and sales help,
ROBERTO B. - 23/01/2019
Great bunch of professionals to work with!
FRANK C. - 03/01/2019
Just a nice experience all around.
JEFF M. - 29/11/2018
Good fast service!
NATIONAL E. T. - 12/11/2018
Tim rated us "Excellent" in the areas of prompt service, pricing, and helpfulness of his salesperson!
TIM C. - 31/10/2018
me gusto el tiempo de respuesta de mi solicitud!- I am pleased with the response time!
LUIS A. J. M. - 30/08/2018
Thank you to my salesperson Eric!
ALBERT B. - 13/07/2018
Daniel was great and very helpful in finding the part I needed to order.
SEAN B. - 11/07/2018
I want to let you know that Christopher W went out of his way to make sure a shipment that had to be in Anchorage on Saturday happened even though it was after hours in New Jersey. Due to his exceptional customer service I will make sure that I come back. Thank you !
DANNY C. - 06/07/2018
Quick response and quote receipt for order by calling Customer Service.
PETE W. - 07/06/2018
Eduardo rated us excellent in all three areas - Pricing, Salesperson, and Promptness
EDUARDO A. - 05/06/2018
Great help on what has been a hard to get item at a great price.
ROGER A. - 05/06/2018
Extremely professional staff. Adam was very helpful. Items were shipped quickly and were packaged well
ANONYMOUS - 30/05/2018
Thank you for the excellent help I received from Ryan and the fast service with good pricing.
DON C. - 25/05/2018
Original shipment was damaged. Natalia ( customer service coordinator ) deserves recognition for her pleasant manner, professionalism, and her timeliness in solving this issue. She is a great face for your company.
NICK O. - 17/05/2018
Carl gave Radwell an "Excellent" rating in 3 out of 3 areas!
CARL J. - 02/05/2018
CHRIS S. - 30/04/2018
Everyone I talked with were very polite and knowledgeable. They handled my needs quickly and professionally. I will definitely recommend them to others in the future.
JOSH P. - 27/04/2018
Great response time !
Thank you Stacy
DON T. - 17/04/2018
Excellent response time!
AMANDA A. - 16/04/2018
Keep up the good Work!
PALMER S. - 29/03/2018
Kellen is my normal contact, and he is great! Extremely prompt, which means a lot to us. Also very good at problem solving when we have an issue finding correct part. I commend him highly for excellent performance & customer service.
SUSAN P. - 15/03/2018
Good products with great service!
ACCOUNTS P. - 13/03/2018
Glad I found you!
WAYNE G. - 12/03/2018
The service writer was very helpful and prompt.
STEVE T. - 08/03/2018
I've had great service so far. Keep up the good work.
WEBSITE G. C. - 07/03/2018
Our sales rep Steven was great. He answered all of our questions, was attentive and, responded quickly!
THERESA R. - 02/03/2018
Hands down the BEST Customer Service that I have experienced in many years! Thank You!!
C. R. - 01/03/2018
Kyle was very quick with my quote response and any other questions I had. I appreciate the quick service!
ACCOUNTS P. - 20/02/2018
Everything was excellent!
MANUEL R. G. - 29/01/2018
You serve an important service to companies like ours that support our legacy designs, while we attempt to move our customers into the future.
HOWMAN E. - 23/01/2018
Oscar was very helpful and provided me with all the assistance I needed quickly. djofre
ACCOUNTS P. - 14/11/2017
Matt Cranney and Ryan Batdorf are very helpful and very nice and very polite. Cannot say that about every company we do business with these days. Scale of 1 – 10 you would receive a 15….
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