Radwell’s Ebay Surplus Warranty Return Policy:

Radwell’s Ebay Surplus is guaranteed to be in working condition and is warranted for 2 years. All warranties are issued by Radwell International, Inc. and not the manufacturer and will be honored by Radwell International, Inc. If the unit is found defective within two years of the invoice date, return it for a free replacement or repair. (If you need to make a warranty return claim please contact us at sales@Radwell.com or call 800.884.5500 or +1 609.288.9393 for a return authorization number (RMA#) prior to any return). All Surplus products sold by Radwell International, Inc. are warranted to our customer only and as follows: such products shall be free from material defect (under normal use, storage, handling, installation and other normal conditions) for a period of 2 years from the date of sale. Our obligation shall be limited to the repair or replacement, at our choice, of any such defective product (or part thereof as we determine) free of charge to our customer; if we decide that the product cannot be repaired or replaced, we shall credit your account in an amount equal to the sum you paid us for it. Any warranty claim must be received before the end of the 2 year warranty period, together with return of the claimed defective product within this same period, and must include our return authorization number (RMA#). (If you need to make a warranty return claim please contact us at sales@Radwell.com or call 800.884.5500 or +1 609.288.9393 for a return authorization number (RMA#) prior to any return). THIS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THAT WE DISCLAIM ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES EXCEPT ACTUAL DAMAGES UP TO, BUT NOT EXCEEDING, THE AMOUNT PAID TO US FOR THE PRODUCT, INCLUDING WE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INDIRECT DAMAGES OR LOST PROFITS WHETHER OR NOT ADVISED OF SAME. Radwell International, Inc. is not a distributor sanctioned by the original manufacturer and we are not a party to any manufacturer’s warranty that may or may not apply.

Radwell’s Ebay Surplus Non-Warranty Return Policy:

If you are dissatisfied with a product from Radwell’s Ebay Surplus you may return the product within 30 calendar days of the invoice date. A 20% restock administration fee will apply to all non-warranty returns. No non-warranty returns will be accepted 30 days after the invoice date. (If you need to make a non-warranty return claim please contact us at sales@Radwell.com or call 800.884.5500 or +1 609.288.9393 for a return authorization number (RMA#) prior to any return). 'New Surplus Factory Package' (NSFP) may be an older series, style, weathered, or discolored. We do not accept returns of discounted surplus based on the date manufactured or the cosmetic condition of product or packaging. All 'Used Surplus Radwell Package' (USPP) and 'New Surplus Radwell Package' (NSPP) items are repackaged in Radwell custom shipping containers. Surplus may not come with manual(s) or other accessories normally supplied when buying factory new. Refunds will be issued only upon receipt and testing. Product must be returned in purchased condition and accompanied by a Radwell return authorization number (RMA#). (If you need to make a non-warranty return claim please contact us at sales@Radwell.com or call 800.884.5500 or +1 609.288.9393 for a return authorization number (RMA#) prior to any return).